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FAQs: Madness @ Franklin's Gardens

English smash-hit band MADNESS will grace the Franklin’s Gardens turf for an open-air concert on Friday 28 June, 2019.

Celebrating their 40th anniversary with a huge summer tour in 2019, Madness are one of the top-20 selling UK groups of all time and will perform hits from their extensive and much-loved repertoire in front of up to 18,000 people at the home of Northampton Saints.

Please find below a list of answers to questions you may have about the upcoming concert. If you require more information that is not answered here, please contact us at [email protected].

BOOKING AND COLLECTING TICKETS

Q: How much are tickets?
A: Pitch standing £40, Seating from £42.50. A 10% booking fee applies.

Q: Do I pay a booking fee on my tickets?
A: A 10% booking fee is applied to the face value of the ticket to cover the processing costs for the booking.

Q: Where can I buy tickets?
A: General Admission can be purchased now from musicplussport.com, Ticketmaster or AXS Tickets.

Q: Where can I buy hospitality?
A: Hospitality packages can be purchased from Northampton Saints by emailing [email protected].

For more information about any of the packages on offer, please CLICK HERE.

Q: How can I tell if a ticket seller or website is legitimate?
A: We recommend not purchasing tickets from unauthorised vendors as we cannot guarantee that they are authentic and you may be refused entry.

Only purchase tickets from authorised ticket sellers: Music Plus Sport, Ticketmaster or AXS. Please note; we do not accept resold tickets from unofficial ticket sites such as Viagogo and similar secondary ticketing websites.

Q: When will I receive the tickets I purchased online or over the phone?
A: Your tickets will be emailed to you no later than two weeks prior to the event. Please check your junk/spam folders for this email.

Q: What should I do if my tickets don’t arrive?
A: If you have not received your tickets two weeks prior to the event, please contact the point of purchase that you used:

Music Plus Sport: [email protected]ssport.com
Ticketmaster: help.ticketmaster.co.uk
AXS: support.axs.com/hc/en-gb

Q: I have lost my tickets. Can I get replacements?
A: The relevant ticket outlet may issue duplicate Tickets at Music Plus Sport’s discretion. 

If the relevant ticket outlet issues a duplicate Ticket, it may charge a reasonable administration fee. Please contact the point of purchase that you used:

Music Plus Sport: [email protected]
Ticketmaster: help.ticketmaster.co.uk
AXS: support.axs.com/hc/en-gb

Q: How can I contact the Box Office?
A: If you have any enquires regarding your tickets for the event, please contact the correct box office team from your point of purchase:

Music Plus Sport: [email protected]
Ticketmaster: help.ticketmaster.co.uk
AXS: support.axs.com/hc/en-gb

For any further information, please contact us at [email protected].

Q: Can I upgrade my tickets once purchased/on the day?
A: No.

Q: If I can no longer attend, can I return or exchange my tickets?
A: We do not offer refunds or exchanges on pre-purchased tickets.

Where an Event is cancelled, rescheduled and you cannot or do not wish to attend the rescheduled event or where there is a material change to the programme of the event, you will be entitled to a refund.

Q: What do I do if the concert is cancelled?
A: If the event is cancelled, tickets will be refunded at face value. Service charges will also be refunded, but order processing fees will not be. We will provide information from the event promoter regarding cancellation and refunds as soon as we can.

Q: How can I buy accessible seats?
A: For Accessible tickets, please call the AXS customer services team on 0203 481 55 04 or email [email protected]. Please note: you will be asked to send proof of eligibility.

Q: I’m a Saints Season Ticket Holder, can I buy my matchday seat?
A: No.

Q: Does my ticket allow me to meet the band?
A: No.

BEFORE YOU ARRIVE                                                       

Q: What should I bring with me?
A: We recommend bringing the following items:

  • Your print at home ticket(s)
  • Cash
  • Credit / debit cards
  • ID (driving licence or passport will be required to purchase alcohol if ID is requested)
  • Sealed, plastic water bottles (under 500ml)
  • Sunscreen
  • Waterproof clothes

Q: Can I bring my mobile phone?
A: Yes, but recording of the performance is not permitted.

Q: Can I bring my camera?
A: Cameras will be allowed in as long as they do not have a removable lens, but professional photography or recording of the performance is not permitted.

Q: Can I bring my iPad / tablet?
A: iPads/tablets will be allowed into the venue, but photography or recording of the performance is not permitted.

Q: How can I best plan my travel to and from the event?
A: You can find full travel information by CLICKING HERE.

Q: Is there parking available?
A: Franklin's Gardens has 1,400 spaces available, all within walking distance of the stadium itself. 

Please use the postcode NN5 5JT for satellite navigation devices, as most systems will take you to the main entrance of the ground not the car parks. 

Q: How much is parking and how do I book it?
A: Parking costs £10 per space and is available to pre book at time of purchasing your ticket through musicplussport.com or axs.com.

Q: How do I get to the stadium?
A: Exit the M1 at junction 15a or 16 and follow the signs to Northampton and Sixfields, or alternatively follow the brown rugby ball signs. At third roundabout after leaving the motorway, turn right onto A5076 (next to the Sixfields football stadium). 

Go straight over the mini roundabout onto Edgar Mobbs Way where the stadium car parks are clearly signposted. Media access parking is located in Car Park D, on the left hand side, opposite the pay and display car park. 

Please use the postcode NN5 5JT for satellite navigation devices, as most systems will take you to the main entrance of the ground not the car parks. 

Q: Is bike parking available at the stadium?
A: There is a small bike shelter available in car park A – this holds approx 15 bikes. There is no motorcycle parking at the stadium.

ENTRY

Q: What security measures are in place for the event?
A: An enhanced security operation will be in place for this event. We are working in partnership with the Police and all appropriate security measures have been taken. Bag searching will be carried out at all entry points, so please allow time for your bag to be checked.

Q: Can I take my bag into the event?
A: Yes, but it will be checked as part of security measures. All bags will need to be smaller than an A4 piece of paper in size.

Q: What can't I bring into the stadium?
A: The following items will not be allowed into the stadium:

  • Audio or visual recording equipment
  • Banners
  • Fireworks
  • Flags / Flagpoles
  • Food and drink
  • Glass bottles
  • Laser pointers or similar
  • Smoke canisters or similar

Q: What types of food and drink can I bring in?
A: Only water in sealed, plastic bottles will be allowed into the stadium – under 500ml.

Q: Are there any age restriction for this event?
A: Our recommendation is that concerts at the Venue are not suitable for children under 16.

Whilst we recommend that these events are not suitable for children under 16, if you do wish to bring them as part of your party, at your discretion, they can attend as long as they possess a valid ticket to gain entry and there is a responsible adult of 18 and above to every two children under 16.

Q: Can I bring an umbrella?
A: Umbrellas will be allowed into the venue, but we politely ask that they are not opened during the performance as it will impact others' enjoyment of the event.

Q: Where is the hospitality entrance?
A: There will be a priority lane for hospitality guests at each of the two main entrances.

SHOW INFORMATION

Q: What support acts are playing?
A: The Lightning Seeds will support Madness at Franklin's Gardens.

Q: What are the timings for the event?
A: Gates open at 4:30pm with support act The Lightning Seeds beginning their set at approximately 7:30pm. Madness will finish at approximately 10:30pm inline with the event curfew of 10.30pm.

Q: What happens if I'm late?
A: You will be allowed access to the event until 8:30pm, but no compensation will be offered if you have missed any part of the performance.

Q: What should I do if I have a problem at the event?
A: Please approach the nearest steward as soon as possible.

Q: Will there be strobe lighting?
A: Yes.

Q: Where will the stage be positioned?
A: At the south end of the stadium on the pitch.

FACILITIES

Q: What card payments do you accept?
A: All credit and debit cards will be accepted.

Q: Do you have Wi-Fi?
A: No – there is no public Wi-Fi at the stadium.

Q: Where can I smoke?
A: There will be designated smoking areas outside of the stadium bowl. Please observe signage or ask a steward who will direct you to these locations.

Q: Is food and drink available at the event?
A: There will be a range of food and drink to suit all tastes available at the event.

Q: What ID do you accept for the purchase of alcohol?
A: Challenge 25 will be in operation at the event and alcohol will only be served to those able to prove their age with a passport or driving licence.

Q: Is there a cloakroom for coats, bags or luggage?
A: Unfortunately, no cloakroom facilities will be available at the event.

Q: If my child is lost, where is the nearest meeting point?
A: We recommend using the First Aid room in the North West corner of the stadium as a meeting point in the event of losing any children, friends or family.

Q: How do I make a complaint?
A: If you have a complaint on the day of the event, please contact your nearest steward so that it can be addressed as soon as possible. If you want to make a complaint after the event, please email [email protected].

Q: How can I leave feedback about my experience?
A: We welcome all feedback about your experience. You can submit it by emailing [email protected].

Q: Who should I contact for lost property?
A: Please contact your nearest steward as soon as you realise you have lost something. If you do not realise until after the event, please contact the venue on 01604 751543.

Q: Will merchandise be available to purchase?
A: This will be confirmed closer to the time of the event.

Q: Can I get a shout out from the band?
A: No. We do not facilitate these requests.

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